OCloudi Hosting – Global Privacy Notice

To view our archived Privacy Notice, click here.

We act as an agent of Wild West Domains, LLC (“WWD”) and offer certain products and services (“Services”) of WWD through this site. Unless otherwise stated in this Privacy Notice, “we” refers jointly to WWD and us. This Global Privacy Notice describes the privacy rights and practices that apply to the WWD Services offered by us through this Site. This Privacy Notice does not apply to any other Services we offer, which are governed by separate Privacy Notices applicable to our other Services.

As described below,

• customers can manage their privacy preferences in their Account Settings page, and
• you can always reach us at privacy@secureserver.net or by mail at the addresses listed in Contact Us to exercise your privacy rights.

This Privacy Notice applies to all individuals regardless of where they live. If you live in Europe or the United States, please also see our European and US privacy notice supplements which you can access through the following links:

• Europe (EEA/EU, UK, and Switzerland)
• United States (California and other States)

Data Covered by this Privacy Notice

This privacy notice covers personally identifiable information (PII) collected by WWD in connection with the Services when we and WWD act as data controllers.

• PII identifies or could be used to identify a specific person, and any data about that person. For example, your name, address, and payment details are PII.
• We act as a controller when we process PII for our own use. For example, we act as a controller when you provide your PII to open an account.

This notice does not apply when you process PII for your own benefit. For example, when you send email for your business purposes that includes PII, you are acting as the “controller”. When you act as the controller, we act as the “processor” and process PII only in accordance with your instructions or as required by law.

This notice also does not apply to third-party applications offered through the Services. Please review the privacy notice of any third-party service or website before using it.

Core Privacy Rights

We recognize several core privacy rights relating to the Services: * the right to know what PII we hold about you * the right to access, correct, or delete your PII * the right to transfer your PII (data portability) * the right to set your marketing and advertising preferences

We promptly review requests to exercise privacy rights relating to the Services. If we need more information to process your request, we will contact you by email or, if we do not have an email address on file for you, by the same method you made your request.

If we do not honor your request for legal or other reasons, we will explain why we did not honor your request, your right to appeal, and your right to file a complaint (if available where you live).

PII We Collect

1. PII You Provide
   We collect PII when you set up an account, use the Services, or contact us. Examples of PII we may collect from you include your name, email, phone number, address, and payment method.

2. PII We Collect Automatically
   We collect PII automatically relating to the Services when you use the Services, , contact us, open our emails, or view our advertising relating to the Services. Examples of PII we may collect include your device ID, your IP address, information about web pages and other websites you visit, and other similar details.

3. PII from Other Sources
   We may collect PII about you from other sources. Examples of PII obtained from other sources include publicly available data, social media information, and information lawfully gathered by third party data providers.

4. PII We Generate
   We process data in connection with our business and services to generate inferences and insights that may be linked to you or your account.

Use of PII

We use PII to operate our business and provide services. Examples of how we use PII include:

• Managing accounts
• Processing purchase requests
• Registering domains you purchase
• Provisioning products and services you have requested or may be interested in using
• Providing customer support
• Securing, updating, and improving the Services
• Detecting fraud and other illegal activity
• Customized marketing and personalized advertising of the Services
• Contacting you by telephone, text or messaging applications to offer you the Services
• Website traffic measurement
• Other uses consistent with the purposes for which the PII was collected or that have been authorized by you

No Sale of PII

We do not sell PII.

Disclosures to Others

We disclose PII:

• to processors to operate our business and deliver Services, including but not limited to providing security services, payment processing and customer support; conducting contests and surveys; and performing other activities related to our business and services.
• to business partners to offer some services, such as email and payment processing.
• to marketers and advertisers who create personalized marketing and advertising messages.
• to comply with law enforcement and other legal requests, protect our legal rights, prevent harm to us or others, and enforce our policies and contracts.
• if we sell some or all of our assets or merge with a third-party we may transfer relevant PII to the buyer or new company.

Cookies, Web Beacons, and Other Tools

We use three main “identifiers”: cookies, web beacons, and scripts.

• Cookies are text files placed on your device when you visit our webpages or view messages from us. Some cookies are “session cookies” that expire at the end of your browser session, while others are “persistent cookies” that allow us to remember your preferences and settings over multiple visits and across other websites.
• Web Beacons are image files placed in our web pages and emails.
• Scripts are small pieces of computer code that power customer service tools, deliver video, and provide interactive experiences. We also use scripts for measuring service use.

We manage some identifiers directly. Other identifiers are managed by third parties. For example, we use Google Analytics to monitor site performance and visitor engagement.

We use identifiers to provide customized services, measure website performance, provide customer support, and deliver personalized advertising. Examples of how we use identifiers include, but are not limited to:

• Setting your service preferences
• Managing your shopping cart
• Guarding against fraud
• Delivering relevant advertisements
• Measuring website use
• Conducting research to improve our services

Identifier Management

You can manage identifier settings through your customer account. We use optional and mandatory cookies and other identifiers. Optional cookies and other identifiers are used for support, website performance, and advertising. Mandatory cookies and other identifiers are used for account, verification, service continuity, security, and other functions necessary to provide our website and services.

Many web browsers allow users to block cookies (directly or through plugins and extensions). Some cookies, however, are essential for our website and services to function. If you set your browser to block all cookies, you may not be able to use our services.

“Do Not Track” and other Preference Signals

Some web browsers provide a “Do Not Track” feature. There are no generally accepted standards for this feature and we do not respond to “Do Not Track” signals.

We also do not recognize any universal opt-out mechanism, such as the Global Privacy Control, which is still under development.

Marketing and Advertising Preferences

You can manage your marketing and advertising preferences, including whether you wish to receive customized marketing and advertising:

• Through your Account Settings

Storage

We store PII on our own systems and with trusted service providers, including Amazon Web Services.

International Transfers

We transfer PII internationally to provide the Services. We comply with applicable law when making international transfers.

For transfers of PII from the European Union/European Economic Area, Switzerland, and the United Kingdom, WWD has certified its compliance with the EU-U.S. Data Privacy Framework (“EU-U.S. DPF), the Swiss-U.S. Data Privacy Framework, and the UK Extension to the EU-U.S. DPF, collectively (the “DPF”). Please see the WWD Data Privacy Framework Notice for more information on WWD’s participation in the DPF Program.

Please see our European Data Protection Disclosure for more information pursuant to the DPF and other transfer mechanisms we use to transfer PII from the EU/EEA, Switzerland, and the UK.

Length of Retention

We retain PII for our business needs and to comply with law. If we no longer need PII, we may delete it or de-identify it so that it no longer identifies a specific person. Factors we consider when deciding when to delete or de-identify your PII include: (1) if you still have an account, (2) if we are required to retain PII to comply with law, or (3) if the PII is needed for tax other business purposes.

Security

We use risk-based measures to protect PII, including appropriate security controls and employee training. We also require that our service providers, business partners, and advertisers use appropriate risk-based controls to protect PII.

No Collection of PII about Children

We do not knowingly collect PII about anyone under 18 without permission from their legal guardian. Please contact us at privacy@secureserver.net if you believe we have collected information from a child without permission from their legal guardian.

Legal Basis for Processing

We process PII upon your request, with your consent, to fulfill our contract with you, based on our legitimate interest, or other lawful bases. The specific basis of processing depends on the services you are using, the data being processed, the place where the processing occurs, and the place where you live. If you have questions about our basis for processing your PII, please contact us at privacy@secureserver.net.

Non-Discrimination

We will not discriminate against you for exercising your privacy rights.

No Financial Incentives

We do not provide any financial incentives for providing PII to us.

Policy Changes

We may revise this Privacy Notice by posting a revised statement at the same location as this Notice or on another location on our website. If we change this Notice, it will apply to personal data collected prior to adoption of the new statement only to the extent as the new statement does not reduce the rights of affected data subjects.

Contact Us

If you have any questions, you can contact us at privacy@secureserver.net or by mail at:

• United States: Attn: Office of the Data Privacy Officer, 2150 E. Warner Road, Tempe, AZ 85284 USA
• United Kingdom: Attn: Legal, Office of the Data Privacy Officer, 5th Floor, The Shipping Building, Old Vinyl Factory, 252-254 Blyth Road, Hayes, UB3 1HA.
• European Union (EEA) / Switzerland: Attn: Legal, Office of the Data Privacy Officer, OCloudi Hosting c/o WeWork, Friesenplatz 4, 50672 Köln, Germany
• Asia: Attn: Office of the Data Privacy Officer, 80 Robinson Road #02-00 Singapore 068898

We respond to all questions or concerns within 30 days